Online psychological counseling in English, German and Albanian

I’m Loreta Gjestila, a psychologist (M.Sc.). When something weighs on you, I offer a calm place to sort things out. On your own, as a couple or as a family. By message, on the phone or by video, whatever works for you.

Request a first chat See options and prices

I’ll reply within 24 hours.

Asking for help is not a weakness

There is no need to feel ashamed if you can’t manage on your own. Looking for help is nothing to be ashamed of and it is not a weakness. It is a step you take for yourself.

The earlier you look for support, the better it can be for your mental health. Early help can contribute to preventing serious mental illness.

You decide how close you want to come

Not everyone wants to look into a camera straight away. Some prefer to write, some want to stay anonymous at first. All three ways are equally valid, and you can switch at any time.

Write

No voice, no face

By WhatsApp or email, no voice and no face. Write when you have time and get a detailed reply.

Talk

No camera

By phone or audio call, no camera.

See

Face to face

By video via Jitsi Meet, Zoom or WhatsApp. Jitsi Meet needs no account, the link opens in your browser.

You don’t have to decide now. If you’re unsure, simply start with the first chat. We’ll work out the rest together.

A first name is enough for the first chat, even a made-up one. As a psychologist, I am bound by professional confidentiality.

What I can help you with

Stress and inner restlessness

When everything gets too much and you need solid ground again.

Decisions and career change

When you feel stuck and don’t know which way to go.

Conflict and relationships

Online couples counseling, when conversations keep ending in arguments or you have drifted apart.

Parents and family

Parenting questions, tension at home, children and teenagers going through difficult phases.

Addiction and drugs

Counseling and prevention, for those affected and for their families.

Strength and resilience

Finding your own strengths again and learning to cope with pressure.

Need support with the MPU (German driving assessment)? I have a separate site for that.Go to MPU counseling: mpu-gjestila.de

What counseling costs

You pay for counseling yourself, health insurance is not involved. That has advantages: you don’t need a diagnosis, nothing is recorded with your insurer, and there is no waiting list.

No subscription and no minimum term. Start with the free first chat. Afterwards you decide whether and how to continue. A single session is enough to try it out. A package suits you if you’d like longer support.

First chat free

0 €

15 minutes, free. By message, phone or video. We clarify what it’s about and what suits you.

Single session

€90

50 minutes by video or phone.

Written counseling

€90

One week of guided exchange by message, up to five detailed replies.

Clarity package

€255

3 sessions of 50 minutes within 3 months.

Support package

€400

5 sessions of 50 minutes within 4 months.

Couple or family session

€1403 sessions €390

80 minutes by video.

Sessions from a package can be mixed: writing, phone or video. Payment in advance by bank transfer or PayPal.

How we plan reliably

48 hbefore

Please pay at least 48 hours before your session. Then the date is confirmed and I keep the time free for you.

24 hbefore

Can’t make it? Let me know at least 24 hours in advance and we’ll reschedule. If you cancel later or don’t show up, the session counts as used.

1 hin full

Every session that has started is charged in full. Paid sessions are not refunded.

Request a first chat

How online counseling works

Get in touch

Via the form, WhatsApp or phone. A few words are enough. I’ll reply within 24 hours.

First chat

15 minutes, free, in the way that suits you. Afterwards you decide in your own time whether to continue. There is no obligation.

Session and package

Choose a single session or a package and we set the first date. You pay at least 48 hours in advance, then you get the link or the call time.

The session

All you need is a quiet place and your phone or computer.

Psychological counseling or psychotherapy?

My work consists exclusively of psychological counseling and coaching. It does not replace psychotherapy or medical treatment. For clinically relevant issues, I refer to licensed professionals.

About me

I’m Loreta Gjestila. I studied psychology (bachelor’s) and hold a master’s degree in counseling psychology. For more than ten years I have worked in counseling, coaching and psychosocial support.

Among other places, I have worked at a specialist clinic. I have gained broad experience in psychological counseling: individual counseling, group counseling, parent counseling, addiction counseling and couples counseling.

I work with methods from behavioral therapy. I have also completed further training in systemic coaching with mediation techniques. My work is solution-focused, practical and respectful. Together we find steps that fit your life.

I counsel in Albanian, German and English. Many people tell me it is easier to talk about feelings in their own language.

B.Sc.Psychology
M.Sc.Counseling Psychology
10+ yearsof experience
3 languagesAlbanian, German, English

Frequently asked questions

Your question isn’t here? Just write to me, that’s what the first chat is for too.

What is the difference between psychological counseling and psychotherapy?

Psychotherapy treats mental illness and is provided by licensed psychotherapists. Psychological counseling helps you sort out stress, conflicts and decisions and find your own solutions. If I notice that you need therapy, I will tell you openly and help you find the right place.

Does health insurance pay for counseling?

No. You pay for psychological counseling yourself. You don’t need a diagnosis, and nothing is recorded with your insurer.

Can I stay anonymous?

Yes. A first name is enough for the first chat, even a made-up one. You can write instead of talking and don’t have to look into a camera.

How does a video session work for couples or families?

Sit together in front of one screen or join from different places. Both work with Jitsi Meet, Zoom and WhatsApp.

Which language can I speak?

Albanian, German or English. You can also switch between them.

How long is a session and what does it cost?

A single session is 50 minutes and costs €90. Couple and family sessions are 80 minutes. All prices are listed above under “Prices”.

What if I need to cancel?

Let me know at least 24 hours before the session and we’ll reschedule. If you cancel later, the session counts as used. Paid sessions are not refunded.

Can I take part from Austria or Switzerland?

Yes. Counseling takes place online, so you can join from anywhere in the German-speaking countries.

Is the conversation secure?

Jitsi Meet and WhatsApp encrypt the connection. I hold sessions alone in a closed room.

Who is counseling not right for?

In an acute crisis, with suicidal thoughts or with severe mental illness, you need medical or therapeutic help. You’ll find the numbers above under “Good to know”.